For Partners

Partners play a very important role in the success of CSoC. CSoC intends to ensure that efforts on behalf of children and families are integrated across systems. CSoC is a family driven process. Therefore, referrals should be made with parent's knowledge, consent and participation.

When contacting a Healthy Louisiana Plan to make a referral for CSoC, the following process will take place:

  • Contact the plan with the parent/guardian present or on the phone
  • The Healthy Louisiana Plan will ask initial risk questions and transfer the call to Magellan if the child meets criteria
  • Magellan will conduct a CANS brief assessment to establish preliminary eligibility
  • If, based on the CANS brief assessment a child/youth is eligible for CSoC, Magellan will
    • refer the child or youth to a Wraparound Agency to: ensure that a comprehensive assessmetn is completed, offer the child/youth and the family an opportunity to participate in CSoC and begin forming a child and family team
    • refer the child or youth to a Family Support Organization to support the child or youth and their family

You and the parent will need to be able to provide the following information for the referral:

  • Demographic information
  • As much clinical information as you have available
  • Diagnosis, if known

Would you like to be involved in CSoC?

Agency representatives can be involved in CSoC by participating in:

CSoC welcomes families and youth to be a part of the oversight and decision making process.  There are several ways young people and family members can become involved in leading and improving how behavioral health for youth is understood and addressed in your community and in the state.  Click here to learn more about this.

CSoC partner agencies have established collaborative protocols to guide the referral process.

The following additional information is also needed from specific partners:

Schools: Current Individualized Education Plan (IEP) indicating behavioral health needs, if applicable

DCFS: Completed Behavioral Health Assessment (BH1) indicating behavioral health need

Standard Operating Procedures

The purpose of the Standard Operating Procedure manual is to provide guidance for conducting the day-to-day activities that are necessary in developing, implementing and sustaining the Coordinated System of Care in Louisiana. Guidance is provided in the areas of CSoC eligibility, referral, screening/assessment, enrollment, services, quality assurance and training requirements. This document that will be reviewed and updated on a semi-annual basis or more frequently as needed as the Coordinated System of Care evolves.