Make a Referral

To make a referral for CSoC Call your Healthy Louisiana Plan:

Aetna Better Health 1-855-242-0802
AmeriHealth Caritas 1-888-756-0004
Healthy Blue 1-800-600-4441
Louisiana Health Care Connections 1-866-595-8133
United Health Care 1-866-675-1607
If you are not sure to which plan you belong: 1-855-229-6848

ps for making a referral

Helpful tips for the phone call:

  • Tell the representative who answers that you are calling to make a CSoC referral
  • Be prepared to answer questions about your concerns about what's going on in your child's life that makes you think CSoC is needed. You will be asked about the child's:
    • Age
    • Insurance/Medicaid
    • Mental Health History
    • Substance Abuse History
    • Medicine
    • Medical history
    • History with child welfare, juvenile justice and trouble in school

If a child or youth does not meet CSoC eligibility criteria, the Bayou Health Plan will provide other Medicaid provider network information that will be helpful.

You can call any time of day or night on any day of the week.