Make a Referral

To make a referral for CSoC, call your Healthy Louisiana Plan:

Aetna Better Health 1-855-242-0802 TTY: 711
AmeriHealth Caritas 1-888-756-0004 TTY: 1-866-428-7588
Healthy Blue 1-844-521-6941 TTY: 711
Louisiana Health Care Connections 1-866-595-8133 TTY: 711
United Health Care 1-866-675-1607 TTY: 711
If you are not sure to which plan you belong: 1-855-229-6848 TTY: 1-855-526-3346

 

Helpful tips for the phone call:

  • Tell the representative who answers that you are calling to make a CSoC referral
  • Be prepared to answer questions about your concerns about what's going on in your child's life that makes you think CSoC is needed. You will be asked about the child's:
    • Age
    • Insurance/Medicaid
    • Mental Health History
    • Substance Abuse History
    • Medicine
    • Medical history
    • History with child welfare, juvenile justice and trouble in school

If a child or youth does not meet CSoC eligibility criteria, the Healthy Louisiana Plan will provide other Medicaid provider network information that will be helpful.

You can call any time of day or night on any day of the week.