PPCL Home Page > FAQs

Frequently Asked Questions

Q: What is PPCL?

The Provider-to-Provider Consultation Line (PPCL) provides consultation to health care providers serving pediatric patients ages 0-21 and pregnant/postpartum people across Louisiana. PPCL can help providers address pediatric and perinatal behavioral health issues, substance use disorders, autism spectrum disorders, intellectual and developmental disabilities, interpersonal violence, and more.

Q: What services does PPCL provide?

PPCL supports health care clinicians to address pediatric and perinatal mental health concerns by offering providers:

  1. Real-time telephone consultation: A provider will be able to call PPCL at (833) 721-2881 and talk immediately to a care coordinator or mental health professional who can provide information about resources, and triage calls. A psychiatrist is available to speak with about clinical questions such as diagnoses, medications, and psychotherapy interventions for a wide range of behavioral health needs (e.g. mental health care guides, screening forms).
  2. Guidance: on pediatric and perinatal behavioral health issues through a TeleECHO series
  3. Resources: to connect with community partners and agencies 

Q: Who can call the line?

A: Any pediatric or perinatal provider (OB-GYNs, family physicians, pediatricians, nurse practitioners, nurse midwives, doulas, general psychiatrists, psychologists, clinical social workers, and LPCs) in Louisiana can access the consultation line and utilize services provided through PPCL. Interested providers must register for the program (registration will take no more than 5 minutes) using this form. Once registered, you can call the consultation line at (833) 721-2881 or

Q: Is there a cost to providers for using PPCL?

A: No, there is no cost to providers for utilizing the services of PPCL. The Bureau of Family Health was awarded a HRSA grant in 2021, and this grant supports the work of PPCL with at least 20% funded by non-governmental funds, as well. BFH currently provides the 20% of non-governmental funds. 

Q: When should a provider call? 

A: When there are mental health-related questions, concerns, and/or resources needed. Here are a few scenarios:

  • A 15-year-old came into the clinic today. Mom reports he came home blackout drunk from a football game last week, and, when searching his room, his parents found marijuana. Dad is a recovering alcoholic, and the family has experienced lots of loss from both hurricanes and illness. The parents are really worried about their son. What resources are available for this child and his parents? 
  • The mother of a two-year-old patient is reporting that her son has just been kicked out of his childcare center due to behavior. This is the second center that has kicked him out. How can I help this family?
  • I have a patient that is not responding to the maximum dosage of Methylphenidate, what is the next step?

Q: Can I do an email consultation instead of a call? 

A: Yes. You can  with your questions and a team member will get back to you within 1 business day. 

Q: How can a provider sign up? 

A: Fill out this form to register for PPCL and utilize all the services we have to offer. 

Q: What type of patients can I seek consultation for? 

A: Our team can provide consultation for all pediatric patients ages 0-21 and pregnant/postpartum people.