Nursing Home electronic Plan Of Correction (ePOC)

The electronic Plan of Correction (ePOC) system provides a convenient, centralized workplace, through the Internet Quality Improvement & Evaluation System (iQIES), the web-based system, that enables the Center for Medicare and Medicaid Services (CMS) and the State Survey Agency (SSA) to electronically manage and track regulatory compliance for ePOC-enrolled health care providers. 

The ePOC system streamlines the survey and enforcment process by replacing paper-based steps with a fully online workflow. Its primary function includes: 

• Viewing Deficiencies: Providers can view their official Statement of Deficiencies (CMS-2567 forms).
• Submitting Responses: Facilities can electronically submit Plans of Correction (PoCs) to address citations.
• Uploading Documents: Providers can attach supporting documentation, and State Agencies can review them in real-time.
• Tracking Status: All parties can monitor the review, approval, and revisit status.

CMS manages the ePOC system through iQIES. 

Nursing Home providers can access the system after obtaining an account via HCQIS Access Roles and Profile (HARP) system. 

To use the system, an organization must designate a Provider ePOC Administrator. 

Nursing Home Provider Enrollment: 

Users must access the system via HARP (HCQIS Access Roles and Profile) credentials at the  iQIES Portal.

Users need to request the Provider ePOC Administrator role in iQIES, with registration available through QTSO.

Review the CMS iQIES S&C Provider ePOC Admin Manual for facility administrator instructions. 

For enrollment support assistance, contact the iQIES Service Center at (800) 339-9313 or [email protected].

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