Critical incidents for OCDD Home- and Community-Based Services (HCBS) waiver participants are defined in OCDD Operational Instruction #F-5: Critical Incident Reporting, Tracking and Follow-Up Activities for Waiver Services.
OCDD waivers include:
- New Opportunities Waiver (NOW)
- Residential Options Waiver (ROW)
- Supports Waiver (SW)
- Children's Choice Waiver (CC)
OCDD is responsible for monitoring all critical incidents to ensure appropriate follow-up occurs and steps are taken to help prevent similar incidents in the future.
Critical incident reporting requirements apply to:
- Participants of all OCDD waiver services and/or their family members
- Licensed Direct Service Provider Agencies (DSPAs)
- Approved Support Coordination Agencies (SCAs)
- Local Governing Entities (LGEs)
These entities must follow OCDD’s guidelines for identifying, documenting, and responding to critical incidents involving participants receiving OCDD HCBS waiver services.
Critical incident categories for OCDD are:
- Abuse (Child, Adult, Elderly)
- Neglect (Child, Adult, Elderly)
- Exploitation
- Extortion
- Death
- Fall
- Major Illness
- Major Injury
- Involvement with Law Enforcement
- Loss or Destruction of Home
- Major Behavioral Incident
- Major Medication Incident
- Restraint Use (Personal, Mechanical, Chemical)
NOTE: Any incident/action that results in a visit to an acute care facility, emergency room, or urgent care center qualifies as a critical incident and should be reported. Visits to an acute care facility, emergency room, or urgent care center are not separate categories of incidents, but are covered in the incident categories previously mentioned.
If you are not reporting to OCDD, select the appropriate agency below to access their informational page for reporting critical incidents.
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