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Family Support Helpdesk
SNAP/EBT: LAHelpU Customer Service Center
Hours of Operation
Monday - Friday (except state holidays, official office closures) 7:30 a.m. - 6 p.m.
Contact Us
Call: (888) 524-3578
To speak with a customer service representative about SNAP, select your language, then press these numbers as prompted: 3-2-1-3-6.
- Tip: Don't press all five numbers at once. Wait for the prompts. When asked to make a selection the first time, press the number for your language. At the second prompt, press 3. At the third prompt, press 2. At the next prompt, press 1. Then press 3. Finally, press 6.
Email: LAHelpU.DCFS@la.gov
- Include your name as it appears in our records, all of your contact information and the last four digits of your Social Security number. Also, make sure to include a reliable phone number where you can be reached in case we require additional information.
- If you are an existing SNAP client, include your Case ID (the shorter number on the front of your EBT card). For Child Support clients, you can find this number in your paperwork or by logging into the CAFÉ Self Service Portal.
- Our team works hard to respond quickly, but due to the high number of requests, responses may take up to three to four business days.
Fax: (225) 663-3164
To reduce potential wait times, LDH encourages clients and applicants to continue to access services electronically or by phone whenever possible.
CAFÉ Account
- How do I create a CAFÉ account?
- How can I reset my password?
- Click on “Forgot Password?” or “Forgot User ID?”
- NOTE: Your password is case-sensitive, must include one capital and one special character (usually a number), and must contain at least 8 characters.
- Click on “Forgot Password?” or “Forgot User ID?”
- What is my PIN number?
- It’s the 6-digit number you had to create when you created your CAFÉ account. It is located under the “Manage My Account” tab in your CAFÉ account.
- It’s the 6-digit number you had to create when you created your CAFÉ account. It is located under the “Manage My Account” tab in your CAFÉ account.
- What do I do if I'm locked out of my CAFÉ account?
- If you are locked out, this means you had too many attempted logins that were incorrect. Please wait, and the system will unlock you. If you are not able to log in after 24 hours, please email LAHelpU.DCFS@la.gov for assistance.
- If you are locked out, this means you had too many attempted logins that were incorrect. Please wait, and the system will unlock you. If you are not able to log in after 24 hours, please email LAHelpU.DCFS@la.gov for assistance.
- Why does it say I'm already logged in? Does someone have my login information?
- This likely means that you logged out incorrectly. You must select the logout button. Or you may have hit the back arrow or the "X" in the upper corner. Please wait, and the system will reset you to be able to log back in. If you still cannot log in after 24 hours, please email LAHelpU.DCFS@la.gov for assistance.
- This likely means that you logged out incorrectly. You must select the logout button. Or you may have hit the back arrow or the "X" in the upper corner. Please wait, and the system will reset you to be able to log back in. If you still cannot log in after 24 hours, please email LAHelpU.DCFS@la.gov for assistance.
- Why can’t I link to my case?
- If your case is closed, you will not be able to link to it to view until it is opened. If you know your case is open and it still won’t link, it could be due to the information you’re putting in. One common reason is that you must be sure to put in the FIRST five letters of your LAST name.
Text Messages
- I received a text message claiming to be from LDH. Is the text legit?
- From time to time, LDH sends text messages to SNAP recipients and/or applicants with helpful information regarding benefits or other updates, as appropriate. To confirm the legitimacy of a message, you can contact LAHELP-U at 1-888-524-3578.
- How can I stop receiving text messages from LDH?
- You can opt out by replying with 'StopTEXT' or 'STOP'.
- Will these text messages cost me anything?
- It depends on your phone plan. If you have a plan that charges for text messages, it will charge you the same as it would for any text message. Most phone plans, including those provided by the government, don’t charge for individual text messages.
Contact Us
- I need to email LAHelpU.DCFS@la.gov for assistance. What information do I include in my email?
- Please be sure to include the following information in your email:
- Your name
- Your case number, if known;
- Detailed information on what you are requesting assistance with.
- PLEASE DO NOT SEND YOUR FULL SOCIAL SECURITY NUMBER.
- Please be sure to include the following information in your email:
- Where do I send my documentation?
- For Economic Stability programs (SNAP, KCSP, FITAP), fax documents to 225-663-3164, or mail them to:
- DPC
P.O. Box 260031
Baton Rouge, LA 70826.
- DPC
- For Economic Stability programs (SNAP, KCSP, FITAP), fax documents to 225-663-3164, or mail them to:
Report a Program Complaint
Call: 1-888-524-3578
Email: LAHelpU@La.gov
Write:
P.O. Box 260031, Baton Rouge, Louisiana, 70826
Dial 211 for Food Assistance
211 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community.
It's single access point for details about food pantries and other food assistance sources near you.
